FAQs
Ordering, delivery, payment and returns in a few lines. Can't find your answer? WhatsApp us on +961 81 20 90 90.
Quick answers
Ordering
How do I order online?
Browse the site, add what you need to your bag, then check out with your name, phone number and address. We confirm and prepare your order, then deliver it to your door.
What happens after I place an order?
We receive your order, send it to the branch nearest to you, prepare it there and deliver it to your address.
Can I order on WhatsApp?
Yes. Every product has an Order on WhatsApp button, or message us on +961 81 20 90 90 with what you need.
Do you take corporate and bulk orders?
Yes. Our corporate team serves companies, schools, banks and NGOs with bulk orders, branded printing and tenders: corporate.maliks.com.
Delivery
How much is delivery?
Delivery is free on orders over $30. Below $30 it costs $5, anywhere in Lebanon.
How long does delivery take?
Inside Beirut we deliver within 24 hours. Outside Beirut it takes 2 to 4 working days (not counting Saturdays, Sundays and national holidays), depending on our delivery partner and the destination. All orders are delivered before 5:00 pm.
Where do you deliver?
All over Lebanon. We only deliver inside Lebanon.
Can I collect my order from a branch?
Yes. Tell us on WhatsApp which of our branches suits you and we let you know when your order is ready.
Payment
How can I pay?
Pay cash on delivery when your order arrives, or pay online by card at checkout.
Returns & problems
Can I return an item?
Yes, within 15 days of receiving it, as long as it meets the return conditions. See our Returns page.
My item is defective. What do I do?
Message our customer service on +961 81 20 90 90. We guide you to get it fixed, replaced or returned, depending on the item and its warranty.
I received the wrong item.
Sorry about that. WhatsApp us and we replace it as quickly as possible. Please keep the item as you received it, with its original package intact.
I contacted you but got no reply yet.
We apologise for the delay. Every message is answered and we will get back to you as soon as possible. You can also call our head office on 01 741 975.









