Returns
Changed your mind or something is not right? You can ask for a return within 15 days of receiving your item.
15 days to return
How to return an item
- Message usWhatsApp +961 81 20 90 90 with your order number and a photo of the item.
- We check itOur team confirms the return and arranges how it comes back to us.
- We refund or replaceOnce the item passes the return conditions.
Return conditions
- The item is in the same condition you received it. Used or damaged items cannot be returned.
- The original package is sealed and nothing is missing: price tags, labels, original packing, free gifts and accessories.
- The item has not been tampered with and its serial number is intact.
Items we cannot take back
Books, software, music albums, greeting cards and gift cards; perfume, cosmetics, candles and fragrances; chocolates and flowers; innerwear, socks and swimwear.
Defective items
If a defective item is covered by the manufacturer's warranty, it is repaired or replaced instead of refunded. WhatsApp us and we tell you the next steps for your item.
Delivery fees on returns
If the item is wrong or faulty because of us, we cover the delivery fees. If you return an item because you changed your mind, the delivery fees are on you.
Refunds
- Paid by card: refunded to the same card. Your bank may take a few days to show it.
- Paid cash on delivery: our team arranges your refund with you on WhatsApp.
Cancelling an order
You can cancel an order for free until it leaves with our driver: WhatsApp us as soon as possible and you get a full refund, delivery fees included. Once it is on the way, the normal return rules apply.
Gift cards
Gift cards cannot be returned, refunded or exchanged for cash.