Returns and Exchange Policy

Welcome to Maliks!

 

Shipping Fees for Returned Items:
The following section summarizes Maliks.com’s policy for charging shipping fees for returned items:

In case the returned item is due to the seller’s fault, and the buyer claimed to return it within three days of receiving the item, then the seller will be responsible for the delivery and return shipment fees. If the buyer in such a case claimed an item for return after the 3 days of the date of delivery and the return request is approved, then the buyer will pay the delivery shipment and the return shipment fees. Maliks.com will take responsibility of the return shipment fees if the return is related to a buyer’s fault, on condition that the buyer claimed for a return within 3 days of the date of delivery. If the buyer did the claim after the 3 days have passed, then the buyer will be responsible for both the delivery shipment fees and the return shipment fees, provided that that the request claim is approved.

 

Return Policy for Gifts:
In case the product received was a gift from another Maliks user, the gift receiver can request the return of such gift within 3 days of receiving it by contacting Maliks on Maliks’s contact details mentioned on the delivery receipt. If the return is accepted based on the return conditions mentioned below, the amount will be credited to the Maliks account of the gift receiver. If the gift receiver doesn’t have a Maliks account, they will need to create one. The amount cannot be claimed in cash nor credited to a card.  Delivery fees will be deducted from the gift value upon return.

 

Return Policy for Gift Cards:
Gift cards can’t be returned nor can be used to purchase other gift cards on Maliks. Return Policy for Card Payments In the event you have settled by card, the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) shall be returned to your bank account provided that the request claim is approved. The buyer will cover the delivery fee while the returning shipping fees will be free of charge. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.

 

Return Policy for Cash Payments:
In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) excluding the delivery fees shall be credited to your wallet on your Maliks account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. You shall have a period of one week starting the return collection date during which you can, either use the amount to execute other purchase(s) on the Site, or request for its refund. In such case, Maliks shall reimburse within a period of two (2) weeks following your request the said amount to you at the end of the above- mentioned period and in cash. The cash amount shall be collected from Maliks offices exclusively.

 

Return Policy for Promotional Items:
Products purchased on sales, during a clearance or with a special offer are subject to the return policy of the merchant on Maliks.

 

Gift Card Terms and Conditions:

• Gift Card is redeemable towards items sold on Maliks exclusively.
• In order to use the gift card, you must have or create a free Maliks account.
• Gift cards are valid for 12 months from date of receipt.
• If your total order is less than the value of the Gift Card, the remaining amount will remain in your gift card balance to be used in following purchases.
• Gift Cards may not be returned, refunded, redeemed for cash nor used to purchase other Gift Cards.
• Maliks shall not bear any liability in case the Gift Card has been lost, stolen, destroyed or used by third parties without permission of the card owner.
• Maliks reserves the right to void and cancel Gift Cards if a Gift Card is suspected to be obtained used, or applied to an Maliks account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
• The Gift Card holder shall not have the right to claim at any circumstances, and for any reason whatsoever, any indemnity, whether moral or material, from Maliks SAL or any sister company, related to the Gift Card.

 

Return Policy for Undelivered items:
In the event your order has not yet been delivered and you wish to cancel items in your order, a cancelation will be granted if the items have not yet been assigned to our drivers. To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancelation process on your order details page. In this case, you will receive a full refund along with any shipping fees applied and will not be penalized. Refund will be implemented depending on the policy for the payment method applied.
In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case the regular return policy would apply.

 

Return Conditions:

• Return requests should be made within 3 (three) days from receiving the item.
• Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.
• If the item is an innerwear, lingerie, chocolates, flowers, cigars, socks, stockings, tights, software, product music album, books, swimwear, gift card, perfume coffer, mascara, eyeliner, nail polish, lip gloss, greeting cards, headpieces, hair care products (shampoo, serum, conditioner, masks, gel), eye lashes, eye lenses and eye serums, candles or fragrances, then the item is not eligible for return.
• If the defective product can be covered under the manufacturer’s warranty, then the item cannot be refunded. Instead, you can arrange to get the item fixed or replaced.
• The item should not be tampered with and should not have missing serial numbers, otherwise it will no longer be qualified for a refund. Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
• Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
• The original package of any item should not be opened and should remain sealed.

 

Unreturnable Items:
Maliks.com has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize Maliks to dispose of and/or liquidate any undesired items without any objection and any liability to Maliks.

 

Return Policy for Repeated Returns:
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

 

Coupon Code Terms and Conditions:

• Code is valid for a one time use. The Code applies only to items purchased in a single order;
• Code is limited to one customer and account;
• Each promotional Code applies only to qualifying items;
• Code will expire depending on the set Code expiration date;
• Code is non-transferrable and may not be resold;
• Products purchased using a promotional Code are subject to our return policy, however the amount paid will be refunded to your wallet;
• Shipping charges and taxes may apply to the full value of your order.
• Maliks shall not bear any liability in case the Code has been lost, stolen, destroyed or used by third party without permission of the Coupon owner.
• Maliks reserves the right to void and cancel the Coupon if it is suspected to be obtained, used, or applied to a Maliks account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
• The Coupon’s holder shall not have the right to claim at any circumstances, and for any reason whatsoever, any indemnity, whether moral or material, from Maliks SAL or any sister company, related to the Coupon Code.